1. Our refund rule
Predicta voluntarily provides a full refund within 14 calendar days of every charge. It remains available after access activation or use of paid functions.
No technical defect must be proved. “It was not for me” or “I changed my mind” is sufficient.
2. How to request it
- Use /paysupport or the support area inside Predicta.
- Email kovalskydigital@gmail.com.
- Include the Telegram username or ID, charge date and transaction ID if available.
- Never send a full card number, CVV, password, SMS code or wallet seed phrase.
3. Review time
We review an identifiable request within 5 business days. We may ask for technical details needed to locate the transaction, but not for proof that the product disappointed you.
4. Where the refund goes
- Inside Telegram: the refund uses Telegram's mechanism and returns Telegram Stars to the user's balance.
- Future web checkout: a refund returns to the original payment method in the original transaction currency.
- After approval, posting time depends on Telegram, the bank, payment network or provider and is outside our review period.
5. Cancellation and refund differ
Cancellation stops future charges but does not itself return a completed payment. Send a separate refund request to recover Stars or money.
Paid access ends after a full refund. Free functions remain available.
6. Examples of a service problem
These examples speed up technical investigation but do not limit the voluntary 14-day refund.
- Payment succeeded but paid access did not activate within a reasonable time.
- A promised subscription feature is technically unavailable for an extended period.
- A charge was incorrect or duplicated.
- Paid access materially differs from the pre-payment description.
- A correctly cancelled subscription was charged again.
7. Seller
Individual entrepreneur S. G. Kovalsky, tax ID 192732432, registered address: 5-105 Nezavisimosti Avenue, Minsk 220114, Belarus. Support: kovalskydigital@gmail.com. Phone: +375 (33) 380-23-27.